Frequently Asked Questions
Find answers to common questions regarding retail eyewear, virtual fitting, delivery, and optical supplies.
Sightly Eyewear & Virtual Try-On
How does the Virtual Try-On camera fitting work?
Our Virtual Try-On uses high-precision MediaPipe Face Landmarker 3D facial tracking directly in your web browser. Grant camera permission when prompted, and the glasses will track onto your face in real-time. It is fully private and runs locally on your device.
What materials are Sightly frames made from?
Our frames are hand-crafted from premium cellulose acetate, grade 316 stainless steel, and lightweight TR90 polymer. All frames feature durable multi-barrel or spring hinges for maximum comfort.
Are Sightly frames prescription-ready?
Yes. All Sightly optical frames arrive ready for prescription lens fitting. You can order frames directly or select lens replacement servicing.
Ordering, Payments & Delivery
What payment methods do you accept?
We accept instant card payments, bank transfers, USSD, and Apple Pay via Paystack secure checkout.
How long does delivery take within Nigeria?
Orders within Lagos are delivered within 2 to 5 business days. Orders nationwide take 5 to 10 business days.
Can I exchange a frame if it does not fit my face shape?
Yes. We offer a 7-day hassle-free exchange policy for unworn retail frames in original packaging.
Optical Supplies & Practice Ordering
Do you supply optical lenses and materials to practices?
Yes. We supply optical practices, laboratories, and workshops across Nigeria with finished stock lenses, semi-finished surfacing blanks, and optical care materials.
Where do I find optical specifications and order online?
You can explore our full product specifications in the McDaves Optical Catalog (/pro/catalog) and place orders directly on our online ordering system.
Looking for Lenses, Blanks & Materials?
Explore our optical catalog for technical specifications and direct online ordering.